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Arion Club is promoted by Arion Hotel & Holidays - One of the fastest growing travel consortium of it's kind .
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India
Frequently Asked Question

        Indian visitor's

        Visitor's from Abroad

 

1.What is a Gift Certificate? 

To help you plan your journey to India well in advance Arion Tours & Travels has introduced Gift certificate .Actually these are Pre -Paid certificates issued,  on demand to enable you to experience gracious Indian hospitality & services with Arion. 

You can also gift this card , on any occasion to some one to whom you would like to express your love .These Gift Certificates can easily be  purchased online and are and can also be sent to you the purchaser or the recipient by email . 

The cost include in these gift certificate .

a. Luxury accommodations, ( Three star or above  ) with all meals
b. Sightseeing tour according to the programme.
c. Ground transportation
d. Necessary travel permit
e. Service of English speaking guide/excourt

f. Laundry

Cost Exclude:

a. Visa fees, personal clothing and equipments,
b. International airfare
c. excess baggage, personal accident insurance, emergency evacuation cost, medical box,
d. beverages, tips
 

2. What amounts are Gift Certificates available? 

Gift certificates are available in three denominations .

3. How can I purchase the Gift Certificate?

You can purchase the certificates either from our Authorized Agent located near by to you or can purchase online.

There are three step for you to purchase the gift Certificate 

4.How many days in advance can I purchase these Gift Certificate .

You can purchase gift certificate six month in advance ,& latest by Two month. This does not include the date of your arrival to India .

5.Which is my date of Arrival .

The day on which you will be landing , any of the international Air port ,  in India is your date of arrival , for all practical purposes , this shall be your arrival date .

6. I am buying a gift certificate for someone else. How will they know they are getting it? 

When you purchase a Gift Certificate, you can provide a recipient's email address they will receive their gift certificate via email under intimation to the purchaser . Alternatively, you can also email them the webpage link with the Gift Certificate details. 

7. If I order a gift certificate online, how do I know my order was successfully processed?

After you start the process of purchasing a Certificate, you will be directed to www.paypal.com to process the payment. 

Our Gift Certificate system issues gift certificates after completion of the PayPal payment processing. Once Paypal has verified the payment, you will receive an email regarding its confirmation .with a link  where you can print the Gift Certificate. 

8. Can I choose to have a gift certificate delivered on a specific date? 

When you purchase a Gift Certificate, you can specify which date they will receive their gift certificate via email. 

Alternatively, you can also email them the webpage link with the Gift Certificate details. 

9. Do Gift Certificates have to be used by a certain date?

Yes , these gift certificate are to be used only on date , for which the arrival date is mentioned .To ensure your reservation , we have made substantial payments to our suppliers (hotels, transportation companies, etc.) far in advance of the scheduled arrival date .  

10. Can we postpone the date of journey  

Yes , the date of arrival can be changed under intimation subject to a notice of at least one month in advance, to enable us to make all your travel arrangement , before you arrive  without any service charges.  This facility can be availed only once, there after a service charges of 50 U.S.D ,subject to the availability .

11.What if the gift certificate gets lost, deleted or missing? 

Please be sure to print a copy of the certificate right away and treat it like cash. In the event of a Gift Certificate being lost, destroyed or missing BEFORE it has been used , please contact us via email ,You must accurately enter your (a)Name of Purchaser (b) Date of Purchase ( C) Gift Certificate Code &( d) Name of Recipient 

12. Can I refund, the Gift Certificate value.

The Gift Certificate purchased carries no cash value and cannot be redeemed for a cash amount. These are valid , well within the Tour programme .Once you have used your Gift certificate there will be no refund for any portion of a pre-packaged programme,/ or the service not utilized / for unused trip arrangements.  

13. Refunds of Gift Certificate .

If it becomes necessary for you to cancel your trip, the following refund rule fees will apply, computed as of the date of receipt of written cancellation notice, which can be sent by email, fax, or standard mail.

Your notice of cancellation will only be effective when it is received in writing by us at our offices.

Refund of Gift Certificates 
more than 60 Days.................................90 % of he gift value 
59-30 days prior to arrival date ................75 % of he gift value 
Less than 30 days prior to arrival date......There will be no refund in normal case , however if it is considered genuine ,   

In the event of a query regarding a Gift Certificate please Email Us with the following information: 

It is the client's responsibility to ensure they are in possession of the correct documentation and no liability can be accepted by Arion Tour & travels  should anyone be denied permission to board because of incorrect documentation.

In the unlikely event that you have any reason to complain or experience any problems with your holiday whilst away, you must immediately inform our representative and the supplier of the service(s) in question. Any verbal notification must be put in writing and given to our representative and the supplier as soon as possible. Until we know about a problem or complaint, we cannot begin to resolve it. Most problems can be dealt with quickly. 

The Terms & Condition shall be governed by and construed and interpreted in accordance with the Indian laws and the client  hereby consent to the non-exclusive jurisdiction and venue of Court in Delhi

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